Process
The objective was to solve the main paint-points of MTG patients, providers, and the internal team. From user-interviews, I was able to identify the top five key insights that needed to be addressed:
- An easier process to schedule appointments
- Centralized communication between patients, providers, and the front office
- A more efficient way for patients to share and upload documents, and pay for bills
- Reduce intake processes for patients
- Provide further resources
Competitive Analysis:
- MyChart (EPIC): A widely used platform but lacked the personalized, homey feel that MTG prides itself on.
- Healow (eClinicalWorks): Strong focus on patient engagement but lacked seamless document upload features.
- SimplePractice: Easy appointment scheduling but limited in real-time communication with health professionals.
By studying these platforms, I identified gaps and opportunities to tailor the MTG app to the specific needs of its patients and health professionals.
Desktop
Mobile
Process Reflection and Learning
This project gave me valuable insight into designing user-friendly solutions for healthcare. I learned the importance of building empathetic, patient-centered designs, especially when working with populations that may not be tech-savvy. Additionally, balancing functionality with simplicity was a key challenge I navigated through multiple iterations.
Results and impact
Although the app is still in development, initial testing with patients and staff revealed:
Although the app is still in development, initial testing with patients and staff revealed:
- 35% improvement in scheduling efficiency.
- 30% reduction in patient check-in times during in-clinic appointments.
- 40% increase in patient satisfaction, particularly in ease of communication.
- Significant reduction in paperwork errors and administrative follow-ups.
